Revised: October 2024

Advertising Terms of Use

These terms and conditions (“Terms”) govern all Advertisers (defined as “Advertiser”, “you” and “your”) that:

• have accessed the Remote Solutions Africa Employer website as an advertiser via www.Remote Solutions Africa.com
• have placed a Job Ad on www.Remote Solutions Africa.com;
• have been advised that applications submitted in respect of the position advertised in the relevant ad will be stored on your behalf within www.Remote Solutions Africa.com; and
• have utilized any features of the Site or REMOTE SOLUTIONS AFRICA’s Products offered through the Site.

Your access to and use of the information, materials, and services provided on this Site is conditional upon your acceptance and compliance with the Terms.

Depending on what level of service you choose, there may be other terms that govern your relationship with REMOTE SOLUTIONS AFRICA in conjunction with these Terms.

For the purposes of this agreement the words “Remote Solutions Africa”, “Remote Solutions Africa Limited”, “We”, “Our” and “Us” refer to Remote Solutions Africa.com and “Site” to materials delivered on www.Remote Solutions Africa.com

The Site is owned and operated by REMOTE SOLUTIONS AFRICA.com Limited defined as (“REMOTE SOLUTIONS AFRICA”, “we”, “us”, and “our”).

Your continued use of this Site will be deemed as acceptance of these Terms by you.

Variation of Terms

1. REMOTE SOLUTIONS AFRICA may vary these Terms at any time. If REMOTE SOLUTIONS AFRICA varies these Terms, it will provide notice by publishing the varied Terms on the Site.

2. You accept that by doing this, REMOTE SOLUTIONS AFRICA has provided you with sufficient notice of the variation to its Terms.

Payment

3. All amounts owing to REMOTE SOLUTIONS AFRICA must be paid before service will be fulfilled.

4. You are obliged to pay for the services that REMOTE SOLUTIONS AFRICA agrees to provide you with regardless of whether you utilize or fully utilize those services. If you do not provide REMOTE SOLUTIONS AFRICA with the necessary materials or information for REMOTE SOLUTIONS AFRICA to deliver these services to you, you are still liable to REMOTE SOLUTIONS AFRICA for full payment.

5. Payments using Quickteller, EFT / Bank Transfer, Paystack or Flutterwave platform depend on the selected payment method.

6. If you do not pay for services rendered on time, REMOTE SOLUTIONS AFRICA may disable your account without notice and refuse to supply further services to you.

7. You agree that REMOTE SOLUTIONS AFRICA may disclose this information to a credit reporting agency or any other interested person.

Intellectual Property Rights

8. Remote Solutions Africa retains all intellectual property rights subsisting in any of the goods and services provided to you by Remote Solutions Africa.

Limitation of Liability and Disclaimer

9. REMOTE SOLUTIONS AFRICA provides no warranty to you that services generally available through the Site will be uninterrupted or error-free. Except where we are unable to exclude our liability by legislation, we, our officers, employees, agents, and contractors will not be liable in any way to you or anyone else for any loss or damage, however, it arises (whether in contract, negligence, or otherwise) out of or in connection with your access and use of the Site.

10. In the case of goods or services supplied or offered via the Site, liability for breach of an implied term which cannot be excluded by legislation, is limited at our option to either, the supply of the goods or services (or the equivalent goods or services) again or the payment of the cost of having the goods or services supplied again.

11. Our limitation of liability under these Terms applies to direct, indirect, consequential, special, punitive, or other damages that you or others may suffer, as well as damages for loss of profit, business interruption, or the loss of data or information, even if we are informed of their possibility.

12. REMOTE SOLUTIONS AFRICA accepts no responsibility or liability for any errors in your advertisements and you must check your advertisements for errors as soon as they are placed on the Site.

13. REMOTE SOLUTIONS AFRICA agrees to use reasonable efforts to publish advertisements in the shortest possible time.

14. REMOTE SOLUTIONS AFRICA cannot and does not guarantee you that files available for downloading through the Site or delivered via electronic mail through the Site, or features and products available through the Site, will be free of infection or viruses, worms, Trojan horses, or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient safety procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

15. REMOTE SOLUTIONS AFRICA acts as a medium through which individuals seek employment opportunities. REMOTE SOLUTIONS AFRICA does not vet, nor is it responsible for vetting candidates or the representations made by them whether oral or in writing – including those representations appearing in candidates’ resumes.

Changes to the Site

16. REMOTE SOLUTIONS AFRICA reserves the right at all times, without the need to have to provide any notice to you, to alter the functionality and/or appearance of its products and services available from REMOTE SOLUTIONS AFRICA or the Site itself, including but not limited to advertisements on the Site and/or as they are represented on mobile communication devices.

Your Obligations

17. You warrant and agree that:

a. you have the legal capacity and power to agree to be bound by these Terms and perform the obligations under them;

b. advertisements and other works posted on the Site do not breach the intellectual property rights of any third party;

c. all files delivered to REMOTE SOLUTIONS AFRICA will be free of infection or viruses;

d. you will not use the Site for any illegal purpose;

e. you will not use the Site or any features of the Site or products offered on the Site to upload, download, transact, store or make available data that is unlawful, harassing threatening, harmful, tortious, defamatory, libelous, abusive violent, obscene, invasive of another’s privacy, racially or ethnically offensive or otherwise in our opinion objectionable or damaging to REMOTE SOLUTIONS AFRICA, the Site users or persons generally;

f. if you have engaged a third-party provider to obtain data and/or obtain services from the Site on your behalf, you understand that a breach of these Terms by that provider will be deemed to be a breach of the relevant Terms (including the Product Terms) by you, and REMOTE SOLUTIONS AFRICA will have the right to take action against you on account of that breach (even if you had no knowledge of, and no involvement in, the said breach); and

g. if applicable you have complied with your obligation under clause 49 of these Terms.

18. You may not assign or transfer any rights and obligations pursuant to these Terms to any other person or entity without REMOTE SOLUTIONS AFRICA’s prior written approval (which will not be unreasonably withheld). If you are a company, any change in your effective control shall be deemed an assignment for the purpose of this clause.

19. You indemnify and will keep indemnified REMOTE SOLUTIONS AFRICA, its officers, employees, and agents against all claims, actions, suits, liabilities, actual or contingent costs, damages, and expenses incurred by REMOTE SOLUTIONS AFRICA in connection with:

a. any breach of these Terms or the Product Terms by you;

b. any negligent act or omission by you;

c. the listing or proposed listing of any advertisement by you on the Site or any related site; or

d. an actual or alleged breach by you of any law, legislation, regulations, by-laws, ordinances, or codes of conduct which occurs as a consequence of your advertisement appearing on the Site.

20. You agree at all times to deal with any information or products provided by REMOTE SOLUTIONS AFRICA or accessed from the Site in a manner that abides by all applicable laws of Nigeria or of any other relevant jurisdiction (including, without limitation, privacy and copyright laws).

21. Except as otherwise permitted under these Terms, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this Site including code and software.

22. You may not use data mining, robots, screen scraping, or similar automated data gathering, extraction, or publication tools on this Site (including without limitation for the purposes of establishing, maintaining, advancing, or reproducing information contained on our Site on another website or in any other publication), without REMOTE SOLUTIONS AFRICA’s prior written approval.

23. You may not use the Site to post any pyramid scheme on the Site and you also may not ask or require any candidate to pay a fee, charge, cost, or any money whatsoever to apply for any job advertised on the Site whether such fee, charge, cost or money is asked or required of the candidate in the job advertisement itself or in any communication with the candidate that takes place as a result of a job advertisement placed on the Site.

24. You may not use any feature of the Site to send any unsolicited commercial electronic messages to candidates, whether individually or as a group. Candidate management tools may only be used to communicate with candidates in accordance with the Product Terms.

25. You must not release to the public any news release, advertising material, promotional material, or any other form of publicity relating to REMOTE SOLUTIONS AFRICA without REMOTE SOLUTIONS AFRICA’s prior written approval.

26. Any advertisements acquired by you from REMOTE SOLUTIONS AFRICA must not be on-sold or supplied by you to third parties unless you are a media buyer (as approved by REMOTE SOLUTIONS AFRICA) whose primary business it is to acquire media on behalf of third parties, or unless you are a job recruiter and supply job recruitment services (as approved by REMOTE SOLUTIONS AFRICA) in conjunction with the advertisements.

Misuse of candidate data, and on-selling

27. Any personal information of any candidate that you obtain through your use of the Site or any features of the Site or products offered on the Site (including job applications received from candidates) must only be used by you in relation to your genuine employment and/or recruitment activities.

28. Selling or offering services or products (such as learning or educational courses or tools) to candidates whose personal information you have obtained through your use of the Site (including job applications received from candidates) is considered by REMOTE SOLUTIONS AFRICA to be a misuse of candidate data and is prohibited.

29. You may not under any circumstances provide any candidate personal information you have obtained through your use of the Site (including job applications received from candidates) to any other party, including to any affiliate or related party of yours (unless REMOTE SOLUTIONS AFRICA has otherwise consented to this). This restriction on forwarding personal information applies irrespective of whether you receive direct financial benefit for doing so.

30. REMOTE SOLUTIONS AFRICA is resolute in its determination to prevent the misuse of candidate data. If REMOTE SOLUTIONS AFRICA believes that you have misused candidate data for any reason, REMOTE SOLUTIONS AFRICA reserves the right to:

a. immediately suspend or terminate your account, and/or suspend or terminate the account of any party that has received candidate personal information from you in breach of these Terms;

b. report any potential contraventions to the relevant authorities; and/or

c. take legal action against you including any number of remedies provided by law, including the award of monetary damages.

Placing Advertisements

31. You must ensure that all advertisements posted to the Site comply with all applicable legislation, regulations, by-laws, ordinances, and codes of conduct.

32. You must adhere to the principles of truth in advertising.

33. You are not permitted to insert links to an external website or an externally hosted application form:

a. within the details of a job ad except in the apply options;

b. within or from a previously approved externally hosted application form;

c. within an employer/company profile; or

d. within any communications with a candidate via Talent Search without REMOTE SOLUTIONS AFRICA’s approval which may be granted withheld or withdrawn at REMOTE SOLUTIONS AFRICA’s discretion.

34. You are not permitted to promote or refer to brands other than those associated with your business, (or a business operated by a related party to you):

a. within the details of a job ad (including from the apply functions);

b. from within REMOTE SOLUTIONS AFRICA’s job application process;

c. within or from a previously approved externally hosted application form;

d. within an employer/company profile; or

e. within any communications with a candidate without REMOTE SOLUTIONS AFRICA’s express approval which may be granted withheld or withdrawn at REMOTE SOLUTIONS AFRICA’s discretion.

35. You may only post Advertisements on the Site that are in respect of a genuine employment opportunity that is current as at the time of posting the Advertisement, and for which you are currently recruiting. REMOTE SOLUTIONS AFRICA reserves the right to request any information from you that it deems necessary to verify that a genuine employment opportunity exists.

36. You may not post advertisements to the Site to any location outside of Nigeria without REMOTE SOLUTIONS AFRICA’s approval. REMOTE SOLUTIONS AFRICA reserves the right to charge you our then applicable rate for any advertisement posted to any such location in breach of this clause.

37. You must ensure that advertisements posted to the Site are posted to the appropriate category of the Site. It is your responsibility to ensure that you familiarize yourself with the advertising requirements of each available category on the Site to ensure the appropriate placement of advertisements.

38. Advertisers must ensure that all information entered into any data entry field, as part of the advertisement classification process, relates directly to the relevant data field category. REMOTE SOLUTIONS AFRICA reserves the right to amend, alter or remove any information that does not meet this requirement.

39. REMOTE SOLUTIONS AFRICA reserves the right and Advertisers must accept as a condition of advertising on the Site, REMOTE SOLUTIONS AFRICA’s right to re-classify advertisements posted to the Site, entitling REMOTE SOLUTIONS AFRICA to withdraw advertisements from one category of its Site and to re-publish advertisements in another category on the Site.

40. Job advertisements are valid for up to 90 days, although you can choose to expire the advertisement earlier.

41. The following actions constitute a new/additional job advertisement:

a. Changing the job title of a job advertisement;

b. Changing the job description and requirements;

c. advertisements as these will count against your account and REMOTE SOLUTIONS AFRICA will invoice you accordingly.

Authority to store and retain applications

42. You expressly authorize REMOTE SOLUTIONS AFRICA to store and retain all applications submitted in response to the relevant ad within the Remote Solutions Africa Employer Zone, rather than emailing those applications to an external source.

Access

43. Your access to the Remote Solutions Africa Employer Zone (and the functionality contained therein) will be via a secure login username and password issued to you by REMOTE SOLUTIONS AFRICA (the Password). The Advertiser is responsible for:

• Providing REMOTE SOLUTIONS AFRICA with the identity and contact details of individuals authorized to access the Remote Solutions Africa Employer Zone on your behalf (authorized users);
• Setting authority limits for all authorized users;\
• Ensuring that any Password provided to authorized users is kept secure and confidential.

44. You are responsible for the use of the Password issued by REMOTE SOLUTIONS AFRICA to enable users to gain access to the Remote Solutions Africa Employer Zone, whether the use is by authorized users or any other person. Any act or omission by an authorized user in respect of the use of the Password and/or the use of the Remote Solutions Africa Employer Zone that breaches these Terms will be deemed a breach of these Terms by you.

45. Once access to the Remote Solutions Africa Employer Zone has been granted to you by REMOTE SOLUTIONS AFRICA, the Advertiser will have access to the Remote Solutions Africa Employer Zone and the functionality therein unless such access is terminated by us in accordance with these Terms and/or the Product Terms.

Maintenance

46. REMOTE SOLUTIONS AFRICA will use reasonable endeavors to ensure that the Remote Solutions Africa Employer Zone is available for access by authorized users at all times. Notwithstanding this, REMOTE SOLUTIONS AFRICA and its third-party service providers may be required to undertake maintenance and upkeep of the Remote Solutions Africa Employer Zone from time to time. REMOTE SOLUTIONS AFRICA will endeavor to limit any ‘downtime’ period

Basic Job

Basic Job is our entry-level product that allows you 2(employers/recruiters) to publish a job on our website and receive applications from interested parties. The applications are hosted on our CV database portal called ATS and recruiters can access and review them any time on the ATS

1. The basic job is our listing product which allows you a Listing Slot on the Remote Solutions Africa website.
2. The listing slot is available for 90 days, after which the listing expires.
3. Remote Solutions Africa is not responsible for the number of applications and quality of applications you received.
4. Remote Solutions Africa does not charge Job seekers for Jobs placed, therefore You cannot for any reason charge any form of payment from Jobseekers
5. One can only post 1 Job Listing per a Basic Job Credit
6. This allows you access to The ATS (Applicant Tracking System)

Job Boost

The Job Boost product increases the volume of job applications by optimizing the audience reach of job adverts through prominent visibility and premium branding.

1. With a Job boost, your job advert gets featured on the homepage, search results page, and company directory pages.
2. A job boost is available for 30 days
3. A boosted job advert gets search prominence in the frontend filters and our respective social media platforms.

Standard Job

The Standard Job Product is our upgraded Listing product which empowers employers to find the right candidate(s) with ease using the automated relevance feature which prioritizes “qualified” candidates in the ATS.

1. Standard Job is available for 45 days but can be extended to 90 days, after which the listing expires.
2. The standard Job product automatically highlights all candidates who apply for your Standard Listing role, whose profiles match your Job requirements with the “PROFILE MATCH” tag, on the ATS
3. The Standard Job is featured to ensure your job gets enough prominence
4. You get a complimentary assessment credit to test the skills of candidates who apply for your Standard Job Listing
5. The Standard Job is a self-service and as a result, shortlisting and interviewing candidates are the sole responsibility of the client/employer

Bestmatch Job 

The Bestmatch product leverages our automated matching algorithm to match the 10 best applicants that match your job requirements who apply for your Bestmatch listing.

1. The Bestmatch product delivers a shortlist of up to 10 applicants in 10 Working days. Note that this shortlist is based on Applications for your Bestmatch match listing
2. The best match product is suitable for Entry and Mid-level nontechnical roles, as a result, Remote Solutions Africa would not be held accountable for not getting the suitable candidate for such roles.
3. You get a complimentary assessment credit to test the skills of candidates who apply for your Bestmatch Listing
4. Bestmatch is a semi self-service, thus only matches you with 10 best applicants who may meet your requirements, but do not interview or contact candidates for the employer.
5. You get an automated email from the platform with the shortlist of 10 Best Match candidates and reasons for best match selections
6. Your bestmatch Listing gets Programmatic Optimised Prominence which helps put your listings in front of the right candidates first. For example, passive candidates are invited to apply through job alerts in their email and the job is given visibility on social media.

Executive Recruitment

1. Executive Recruitment starts when all pre-conditions(MOU is signed) of the Service are met.
2. Remote Solutions Africa will provide end-to-end recruitment of the ideal candidate for the hiring Company (2nd Party).
3. Remote Solutions Africa will provide the hiring company with a minimum of 3 qualified candidates (edited CVs taking out their contact details and references) for the hiring company to review. After a review of CVs by the hiring company, a request to meet selected preferred candidates for the interview is made at the company’s end. (there is the option of using our office space but this comes at a cost- this is negotiated by both parties)
4. The notice must be given to Remote Solutions Africa within 48 hours to enable the recruitment team and the candidate to prepare adequately for the interview.
5. In the case candidate(s) do not meet requirements during the interview with the hiring company, Remote Solutions Africa will keep providing candidates to the hiring company till the Ideal candidate is hired.
6. Reasons for rejecting any candidate shall be communicated to Remote Solutions Africa within 24 hours after the interview. (This will help to guide our search further)
7. If Virtual interviews will be a formal request may be made so that a recruitment team member may be represented but will not take or influence any decision on the panel.
8. Remote Solutions Africa will do a replacement only when the hired candidate leaves within 3 months. After 3 months of working with the candidate, replacement comes at a cost.
9. Offer letters and any other necessary documents to be presented to the selected candidate by the client however shares the signed offer letter to Remote Solutions Africa (Recruitment team)

With this product, Remote Solutions Africa is responsible for the entire recruiting process from sourcing candidates to candidates accepting an offer to work.

Pro Recruit Terms and Conditions

Revised: June , 2023

1. Pro-recruit shall commence when all pre-conditions of the services are satisfactorily completed.
   (Full payment made, detailed job description and requirements provided including salary and job location)
   This product is for Mid Level and Entry Level roles

• Remote Solutions Africa shall provide 3- 5 candidates to the hiring company. Candidates will not be thoroughly interviewed but rather their experiences and qualifications will be confirmed through a telephone call and be notified of the company their CVs will be sent.

• Candidates must be given at least 48 hours prior notice to any interview keeping the Remote Solutions Africa recruitment team in the notice of dates set for interviews.

• Remote Solutions Africa shall not be responsible if candidates are not given 48 hours’ notice and do not show up for the interview.

• Remote Solutions Africa shall only replace candidates if condition 3 is met.

• A replacement of candidates who have worked more than a month or candidates who have been dismissed from the company due to personal reasons will only be replaced by Remote Solutions Africa at a service cost/charge.

• The hiring company(employer) is responsible for all background checks and references of candidates. Remote Solutions Africa shall not be held responsible for any theft by a candidate if the hiring company fails to do this.

• Background checks can be conducted by Remote Solutions Africa and handed over to the hiring company(employer) at an extra cost but the responsibility of the candidate depends solely on the employer.

Employer Referral Program

Revised: June, 2023

The Remote Solutions Africa Employer Referral Program Terms and Conditions are in addition to the Remote Solutions Africa Term of Use and Privacy Policy, to which you agree by using the Remote Solutions Africa platform. These terms and conditions are a legally binding contract with you or the company you represent. By signing up or making use of the employer referral program, you agree to be bound by this Agreement. If you do not agree to be bound by the terms of this Agreement, do not participate in the Remote Solutions Africa Employer Referral Program.

For you to get a referral credit/reward for inviting a new Remote Solutions Africa employer:

You must have a valid and verified employer account on Remote Solutions Africa;

The employer you refer must click on your link and complete the Remote Solutions Africa Employer Signup process and be verified by the Remote Solutions Africa Team. We will determine in our sole discretion whether your link was used to create the account;

The referred employer who registered the new account must be a new Remote Solutions Africa employer and not an existing or returning user. We will determine in our sole discretion whether the customer is a new customer;

You will receive a referral credit/reward in your Remote Solutions Africa account, however, the referral reward is only issued when a referred employer makes a purchase. The referral reward will be valid for one year or at our sole discretion from the date it appears in your account.

Referral credits/rewards are issued to a single Remote Solutions Africa account at our discretion and cannot be transferred, bartered, or sold.

Participation in the Remote Solutions Africa Referral Program may require you to submit personal information about you and the customers you refer, such as name and email address. You agree to receive communications from us with regard to your participation in the Referral Program and to allow us to communicate with referred customers about your participation (for example, by disclosing to them that an invitation was sent by you). Any information collected from you or your referred customers as part of the Remote Solutions Africa Referral Program will be subject to Remote Solutions Africa’s Privacy Policy

Remote Solutions Africa reserves the right to void your referral credits/reward, terminate your eligibility to earn referral rewards, or terminate your account, or the accounts of Remote Solutions Africa members you refer, if you or they take any of the following actions:

Open multiple accounts, including with different email addresses, for the same persons/employers in order to generate additional referral credits/rewards;

Refer employers using spam, display advertising, sponsored links, unsolicited emails, or links on message boards or forums;

Use false names, impersonate other people or employers, or otherwise provide false or misleading information to us;

Offer an incentive to others to register new accounts;

Violate these terms or any other of Remote Solutions Africa’s terms and conditions in any way; or

Participate in Remote Solutions Africa’s Referral Program if doing so would be prohibited by any applicable laws or regulations.

Remote Solutions Africa reserves the right in our sole discretion at any time and with or without prior notice to you to add to, remove, or otherwise change these terms, including, without limitation, by changing the amount of the referral credits/reward, revise how you may earn and spend referral credits/rewards, modifying the duration and expiration of referral credits/rewards, changing the maximum amount of referral credit/rewards that you may earn, and stopping the Remote Solutions Africa Employer Referral Program entirely. We will post an updated version of these terms on the Remote Solutions Africa website, and you will be deemed to have accepted such changes by continuing to use the Remote Solutions Africa website or the Remote Solutions Africa Employer Referral Program after the date such changes are posted.

Refund Policy

1. Online Prepaid Products

This includes Standard listing, Job boost, Basic listing, Assessment, and any other products offered by the company which requires the purchase of credits. Clients opting in for these products are purchasing credits for the desired products, which can be used at any time by the client till the credit is exhausted

It is the sole responsibility of the client to utilize the credits purchased by them. Remote Solutions Africa will not be liable for unutilized credits in full or part. This is indicated in all client invoices for online products.

Therefore, there is no refund to clients by Remote Solutions Africa for this product category.

2. Hybrid Recruitment Products

These include all prepaid products that require offline effort for fulfillment. Examples include Pro-recruit and Best Match. These product categories require the intervention of a Recruitment Consultant. The expectation is that all products that require the Recruitment consultant’s input for fulfillment are assessed to determine whether or not the deal can be fulfilled within the client’s expectations before payment is made.

Where it has been established by either the Recruitment Consultant or the Salesperson that the client’s request cannot be fulfilled, and the client is unsatisfied and has made a request for a refund of the upfront payment made, the request for a refund shall then be processed as detailed below:

3. Banner Ads

Where the advert or marketing plan relating to the service has been developed by the company, approved by the client, and deployed as approved, the subsequent refund request shall not be honored by the company. In other cases, the company will process the refund in accordance with its payment cycle.

4. Other Services

Where other services offered by Remote Solutions Africa require upfront payment, refund requests shall be processed in line with the refund policy in the contract of the service.